Meet the QMS Team
Warwick Smith, General Manager Finance and Operations
Warwick has extensive commercial experience across a diversity of industries, including services, manufacturing, childcare and more recently not-for profit accreditation services at QMS. Warwick is a qualified accountant and his role at QMS is to maintain appropriate levels of corporate governance and control in the day to day operations of the business.
New South Wales and Australian Capital Territory Office
Jenny Klause, Manager, NSW/ACT
Jenny has worked in the human service/advocacy sectors in both NGO organisations and government departments over the last thirty years. Jenny a current part-time member of the NSW Guardianship Tribunal and has been a senior investigator with the Commonwealth Office of Aged Care Quality and Compliance, an aged care quality assessor and a research fellow at the Centre for Development Disability Studies.
Lis Maier, Project Officer
Lis joined QMS in 1996. After serving as assistant on QIC reviews, to the then director, and to the NSW Health NGO quality Improvement Program, in July 2006 she was appointed organisational development officer to guide QMS through the ISQua Accreditation Process. In January 2008 she was appointed project office on the NSW Problem Gambling Treatment Services project. Lis is currently enrolled in a diploma of management with the Centre for Community Welfare Training.
Geetha Krishnakumar, Project Officer
Geetha has been with QMS since December 2009 and has project management experience in the community services and IT sectors. She holds a degree in computer science engineering and has over 5 years experience working on telecommunications projects. In 2007, following the completion of her MBA, Geetha shifted her focus to the not-for-profit sector and has been involved in the establishment and coordination of adult education programs. She enjoys volunteering and has worked with a number of organisations as a youth tutor. She is also an active member of Oxfam, Australia and is a current NSW state committee member.
Ingrid Poulson, Project Officer
Ingrid Poulson has been involved in quality management for over 10 years and has assisted in the implementation of quality systems throughout a diverse range of sectors, including many non- profit and community based organisations. Ingrid is a qualified trainer, as well as holding degrees in Arts, Education and Cognitive Science.
Fenni Tedjo, Client Services Coordinator
Fenni has worked at QMS since 2001. She is expert in IT systems and holds a degree in computer science and an MBA.
Christine Robertson, Client Services Coordinator
Christine joined QMS in March 2008, bringing with her 11 years experience in the banking and finance sector and 12 years in administration roles in the private sector. She holds qualifications in business, communications and administration.
Carolyn Prosser, Administration Officer
Carolyn commenced with QMS in August, 1996. In addition to her role as executive assistant she is secretary to the board and provides support reviews for NSW/ACT and Tasmania.
South Australia and Western Australia Office
Alison Sinclair, Manager, SA/WA
Alison has worked for almost 20 years on reviews and appraisals relating to the QIC Standards and Accreditation Program, the ACHS EQuIP Program, the SA Family Relationships Services Program, the South Australian Service Excellence Program, and the HACC National Service Standards. She joined QMS in 2004 and has audited over 150 review reports. Her previous appointments include head of planning and quality for the Division of Mental Health at the SA Women’s and Children’s Hospital, and service development manager at SA Centacare. Alison holds a degree in social work and a graduate diploma in primary health care. She is a qualified lead auditor in ISO 9000 and has trained as a registered aged care assessor.
Georgia Koronis, Project Officer
Georgia joined QMS in 2008. She has an extensive background in community services as a quality manager, auditor against a multiple range of standards, management trainer and community worker. The published author of manuals and other texts, Georgia holds a certificate IV in assessment and workplace training, a diploma in business (frontline management) and a degree in psychology and sociology. She is also qualified as a quality lead auditor for ISO 9001.
Simone Pemberton, Office/Client Services Coordinator
Simone commenced employment with QMS in 2005 and currently occupies the role of Office / Client Services Coordinator in SA/WA Office. Simone provides high level administrative supoprt to the State Manager and Senior Project Officer through liaison with clients and funding bodies, coordination of reviews across several programs and day to day management of office infrastructure and systems.
Tasmania Office
Kate Lord, Manager TAS
Kate Lord has worked in the community sector for the last 27 years. She has a strong background in the provision and management of accommodation and homelessness services and active involvement in systemic advocacy at a state and national level through the National Youth Coalition for Housing and the Australian Federation of Homeless Organisations (now Homelessness Australia). From 1999, Kate worked with Anglicare for 4 years as the regional manager of their community service programs. This included the management of Anglicare’s accommodation and support services, counseling and family support services, disability support services, employment services, and alcohol and other drug services. In 2004 Kate assumed responsibility for the management of their quality improvement system and service development activities.
Kate joined the team at QMS in July 2006 as Project Manager with primary responsibility for implementation of the Supported Accommodation Assistance Program (SAAP) Quality Development Project and establishing an office base in Tasmania.
Kate returns to QMS in August 2008, after an eight month absence, to resume her commitment to service development and continuous quality improvement.
Shandell Elmer, Senior Project Officer
Shandell has been involved with QMS as a consultant reviewer since 1995. She is also regional director with the Area Consultative Committee Tasmania which provides a regional link betweenthe Australian Government’s economic, social and environmental policies, communities and businesses. Shandell has an honours degree in sociology and management and is studying for her PhD.
QMS Board Members
President, Elizabeth Priestley
Elizabeth’s career includes appointments with the Council on the Ageing, Mental Illness Education Australia, the NSW COSS, We Help Ourselves, and the Mental Health Association NSW where she is currently manager. She has served on the boards of the Mental Health Association NSW, the Community Service and Health Industry Training Advisory Board and Blacktown Alcohol and Drug Family Services.
Vice President, Caroline Cuddihy
With qualifications in Science and an MBA, Caroline's career includes over 12 years experience in Senior Executive roles in large not-for-profits in the Aged Care and the Disability sectors.
In addition Caroline has considerable experience in the commercial world, including National General Manager in FMCG. Caroline is a graduate of the Australian Institute of Company Directors and on the Macquarie University Convocation Committee. Caroline has been instrumental in the successful implementation of Quality Accreditation systems in a number of commercial and not-for-profit organisations.
Treasurer, Eric Randall
Eric is a senior finance professional with over 30 years experience across Transportation, Manufacturing, Publishing and more recently in the not for profit sector. He has extensive experience in finance, general management, corporate governance, Quality management ISO 9001-2000 and Risk management AS/NZ 4360 and has a Diploma of Business (Quality Auditing) BSB5190.
Eric recently implemented both ISO 9001-2000 accreditation and ASNZ 4360 standards in his current place of employment.
Eric is a Fellow of the National Institute of Accountants and has served as president and as a council member of the NSW division of the National Institute of Accountants.
Member, Mark Saint
Mark is a senior marketing and communications professional with over 20 years experience across food, pharmaceutical and beverage industries and more recently in government agencies NSW State Transit Authority and the NSW Department of Commerce.
He has extensive experience and knowledge in both business to consumer and business to business marketing and communications. He has successfully launched new products for both private and public sector organisations.
Mark also has experience in strategic marketing, customer relations, internal communications, change management, stakeholder and community relations, tenders and contracts, event management, and ministerial and media relations.
Member, Ken Harper
Coming from an engineering background from UNSW (Bachelor degree) and UTS (Master’s degree), Ken has successfully completed the Australian Institute of Company Directors Course Diploma and the Certificate in Corporate Governance Practice and Administration through Chartered Secretaries Australia. And for the last 10 years he has been an accredited Australian Financial Markets Association dealer in financial and energy markets.
His commercial experience expands over 20 years at Prospect Electricity, EnergyAustralia, Snowy Hidro and Red Energy. He has been involved in designing the NSW and National Electricity markets as well as developing EnergyAustralia’s risk and reporting frameworks. Ken served as a Non-Executive Director on the Board of Gas Market Company and is currently an Executive Director on the Board of Red Energy.
Member, Sue Briggs
With a background in general nursing, midwifery and child and family services, Sue’s career includes 14 years as a quality management and accreditation professional. She is a long-standing QMS review coordinator and represents QMS on the board of the Quality Improvement Council.
