IS YOUR ORGANISATION A QUALITY IMPROVER?

QMS is dedicated to assisting human service organisations to improve quality and outcomes. In this way, our Products and Services are designed to reflect current management literature relating to Continuous Quality Improvement (CQI) or Total Quality Management (TQM).

CQI is a management and leadership tool for assessing and improving overall organisation quality. From the literature, six principles can be identified as characterising a CQI approach:

• Putting service users first
• Inspiring vision and leadership at all levels within an organisation
• Developing informed plans and making evidence-based decisions
• Encouraging teamwork
• Maintaining a system-wide focus
• Engaging in continuous improvement.

A quality organisation integrates each of these principles within all aspects of operation. The benefits of this can include:

• Improved service user outcomes
• Improved organisational efficiency
• Improved teamwork and staff satisfaction
• Development of tools to benchmark and control costs.

HOW CAN QMS ASSIST YOUR ORGANISATION TO BECOME A QUALITY ORGANISATION?

Undertaking The Review Cycle with QMS assists your organisation to integrate quality principle within all aspects of operation. QMS offers a range of ways to participate in The Review Cycle. For further details visit the Quality Improvement Products page.