Training and Consulting

QMS offers training and tailored consulting services to individuals and organisations for any of its products and CQI requirements and will provide on site assitance.

Collaborative Assessment

This process involves facilitated self assessment and is aimed at capacity building for organisations that have few resources to put to their self assessment phase.

Self Assessment (with Desktop Audit)

This Self Assessment process has been developed as an introduction to quality assessment and improvement processes for smaller organisations that may not have the resources to undertake the more intensive and demanding Service Development or Accreditation Reviews. Your organisation engages QMS for 12-15 months only and conducts a documented internal assessment. This self assessment and some supporting documents (specified) are forwarded to QMS to audit. A brief report with recommendations will be written by QMS and returned to the organisation.

Small Organisation Review

The Small Organisation Review Model is an adapted process designed for organisations with seven or less full-time equivalent staff and/or volunteers. The aim of this model is to make participating in a Review Cycle for Accreditation or Service Development more manageable for small organisations.

Incremental Review

An Incremental Review Model can be used if your organisation wishes to approach its preparation for an actual on-site External Review in stages. The increments generally reflect the three separate sections of the QIC Core Module: Building Quality Organisations, Providing Quality Services and Programs and Sustaining Quality External Relationships. The different ways of doing this can be negotiated with QMS at the outset of the process. This model can be used in conjuction with the QIC Accreditation or Service Development option or as a stand alone process.

Service Excellence Program (SEP) Assessment

The Service Excellence Program (SEP) is an internationally accredited quality improvement program developed by the Department for Families and Communities (DFC) in South Asutralia. SEP is aimed at supporting non-government organisations (NGOs), particularly those that are small, to establish quality improvement processes. Funding may be available for the assessment process via application to DFC or the government department providing funding for the service. For other organisations this is a self funded arrangement. Organisations are able to select their choice of external assessors from a panel of providers to which QMS belongs.

More information on the Service Excellence Program can be found at: http://www.dfc.sa.gov.au/pub/default.aspx?tabid-267

Developmental Audit with Action Plan

Often undertaken to quickly identify system gaps as a preliminary to entering a full 3 year accreditation cycle, this process provides an intensive assessment of an organisation's needs over a two to three month period. There is no requirement for self assessment. The organisation in consultation with QMS defines the scope of the audit process and the standards against which it will be assessed.

An audit schedule is determined which includes interviews, document review and site inspections. A review team of generally two members spends a week at the service undertaking the assessment. The process concludes with a written report including recommendations. An Action Plan resulting from the developmental audit is optional and can be negotiated with QMS.

QIC Service Development Review

Service Development provides all the benefits of undertaking a three year review cycle, without the pressure of meeting the QIC Criteria for Accreditation. This is a good option if your organisation has not previously been externally assessed. This option does not provide nationally recognised QIC Accreditation. A QMS Certificate of Quality is provided upon completion of the Review Cycle.